las leyes de limón

[Ken]

Hola todos,

Traducción automática: -

No sé si el término "ley limón" funciona en español, por favor, perdóname si no lo hace.

Sin embargo, ¿alguien puede decirme qué son los derechos legales de los consumidores en España?

He tenido un problema con mi Speedmaster desde nuevo, se ha vuelto a los concesionarios de 6 veces y hasta ahora no han sido capaces de encontrar o rectificar el fallo (cortes del motor de forma intermitente), que ha demostrado ser peligroso en un par de ocasiones y eso me está volviendo loco!

¿Hay derechos de los consumidores para el intercambio de la moto o cualquier otra cosa?

gracias.

Original:-

I don't know if the term 'lemon law' works in Spanish, please excuse me if it doesn't.

However, can anyone tell me what are the legal rights for consumers in Spain?

I have had a problem with my Speedmaster since new, it has been returned to the dealers 6 times and so far they haven't been able to find or rectify the fault (engine cuts out intermittently) which has proved dangerous on a couple of ocassions and it is driving me nuts!

Is there any consumer rights to exchange the bike or anything else?

[knACk]

has probado a reclamar?

[Ken]

has probado a reclamar?

Si google traduce correctamente dice "tried to claim?". Si eso es lo que quieres decir, entonces sí le he pedido el triunfo y, por supuesto, son muy cautelosos y decir que no.

Así que me preguntaba si hay alguna ley para los consumidores?

Original:-

If google translates correctly it says 'tried to claim?'. If that is what you mean, then yes I have asked Triumph and of course they are really cagey and say no.

So I was wondering if there are any laws for consumers?

[DavidAytor]

Traducción automática:

Good afternoon.

If the official service in your area do not ignore and fail to give to the failure of your bike, I would direct customer Triumph exposing the case. Here's the address: atencion.cliente@triumph.co.uk

Here I leave also a web address where you sure you want to report what: http://www.ocu.org/


Original:

Buenas tardes.

Si en el servicio oficial de tu localidad no te hacen caso y no consiguen dar con el fallo de tu moto, yo me dirigiría a atención al cliente de Triumph exponiendo el caso. Aquí tienes la dirección: atencion.cliente@triumph.co.uk

Aquí te dejo también una dirección web donde seguro te informan de lo que deseas: http://www.ocu.org/

[Ken]

Traducción automática: -

Muchas gracias David.

Ya he escrito a la dirección de correo electrónico y también envió cartas directa y personal a John Bloor.

Además, Triumph Madrid (José María Clemente) han sido informados y han "intentado" sin éxito, para solucionar el fallo.

Creo que el enlace OCU será servicial, pero yo no sé lo que dice la ley.

Gracias de nuevo.
Ken

Original:-

Thank you very much David.

I have already written to the e-mail address and also sent letters direct and personal to John Bloor.

Additionally, Triumph Madrid (José Maria Clemente) have been informed and have 'tried' unsuccessfully to fix the fault.

I think the OCU link will be helpfull, but I don't know what the law says.

Thank you again.
Ken

[Reluctanter]

Ken, as far as I know, there's no specific lemon law here as such. Of course you can try to solve your problem with the dealer with the help of a lawyer, but you won't find any specific regulation that supports you as a customer other than the bike warranty, if it's still within warranty period.
If it is, I'd certainly seek for legal advice.

[Ken]

Thank you Reluctanter ,

It is still under warranty (its 8 months old). It is going back to the dealer this Friday so they can try, once again, to fix it. I suppose it could get nasty with lawyers, but it might be the only option.

Whatever happened to good old fashioned customer service. I had hoped Triumph might be better.

Thanks again
Ken

[Reluctanter]

I read some forum mates had repetitive problems with their bikes, and the dealer eventually changed the whole engine, but that won't happen unless you're repetitive too in your visits to the dealer
Good luck!

[knACk]

if you contact with @triumph.uk and they not fixed your problem, you only alternative its begin with the "Complaint Form" in the official workshop and give that complaint form on "Consumo" to arbitrate the problem, its free.

After that if they still that not fix your problems the last chance its lawyer.

Keep safe all papers proving that you left the bike in the workshop for repair. And ask for that paper next times "Hoja de deposito del vehiculo", warranty freeze the time you leave the bike in the workshop if you have that papers and you can ask for a new bike if they can't fix the problem. You can prove that with that papers only.

[Ken]

Thank you again Reluctanter, I am definitely being repetitive at the dealers. I have to see what they do next week.


Traducción automática:

Kn Ack, por favor, perdóname, yo estoy muy interesado en sus sugerencias, pero no lo entiendo totalmente. ¿Podría perseverar y ayudarme un poco más ...

¿El "Formulario de Queja" del que hablas obtiene del distribuidor? Y si es así ¿existe una denominación oficial española para ello?

Y es 'Consumo' el mismo que el sitio web de OCU que Davidaytor menciona o se trata de algo diferente?

Gracias

Original:-

Kn Ack, please forgive me, I am very interested in your suggestions, but I don't totally understand. Would you please persevere and help me a little more...

Is the 'Complaint Form' you speak of obtained from the dealer? And if so is there an official Spanish name for it?

And is 'Consumo' the same as the OCU website that Davidaytor mentioned or is this something different?

[knACk]

No isn't equal to OCU. OCU it's a Consumers Association, "Consumo" its plublic agency of the state for arbitrate problems of this type.


Ask for the complaint form to the dealer /motorcycle shop, "Hoja de reclamaciones", they are required to give to you (you can/must call local police if they not give to you the complaint form).

You must fill the form and detail the problem in detail (mentioned they not fix the problem), the form have 3 or 4 copies, one for the dealer and the rest for you.

After that you must go to "Consumo" (don't known how to say in english) and give then the copy's and wait for resolution, they arbitrate between parts.

In Galicia "la oficina de consumo" its in the "Xunta de Galicia", in alicante i don't known you must ask for "Oficina de Consumo"

Few motorcycle insurances have "warranty complaints" included ask to your insurance perhaps you can use a lawyer for free.

Sometimes only for ask for the complaint papers all problems going away alone

And not forget if you going to live in a country learn the language. Never is late for learn. Even poor like my english.

[Ken]

Thank you very much kn ACk. It is exactly the information that will help me.

Saludos
Ken

[DavidAytor]

good luck!!

[loMarraco]

Moving to another dealer probably solves it too

Good luck

[Ken]

good luck!!

Thank you David.

[Ken]

Moving to another dealer probably solves it too

Good luck

Hi loMarraco ,

We used to have an old established Triumph dealer (Moto Evasion) in Alicante, but they recently lost the franchise . The new dealer is doing their best but I guess the experience isn't there. Thing is, Triumph Madrid and UK are both advising the dealer now and basically they are also stuck for ideas!

Thanks
Ken

[DavidAytor]

But what exactly happens to your bike Ken?

¿Pero qué le pasa exactamente a tu moto Ken?

[Ken]

But what exactly happens to your bike Ken?

¿Pero qué le pasa exactamente a tu moto Ken?

David, basically the engine dies, randomly and intermittently. It has left me in a couple of very dangerous situations when going around slow corners and turning across traffic.

There is a longer story in this thread on my wife's small forum here: -
http://el-campello.com/foro/triumph/loo ... problems!/


David, básicamente, el motor se apaga, al azar y de forma intermitente. Me ha dejado en un par de situaciones muy peligrosas en el recorrido de curvas lentas y girando a través del tráfico.

Hay una historia más larga en este hilo en el foro pequeña de mi esposa

[largot100]

Aprende ingles con el club Triumph!!!

[Ken]

Aprende ingles con el club Triumph!!!

largot100 , Ojalá pudiera ser yo que aprende español!!!